Free 14-day returns for knife sets
“We understand that selecting the perfect knife set is essential. That's why we offer a Free 14-day return policy, ensuring you have peace of mind when purchasing. There is only one catch. Open one of the knives, usually a chef’s knife, and check the blade and the feel of the handle. If it looks good and feels good, open the rest and start enjoying. Shop confidently, knowing that The Bamboo Guy stands behind the quality of Xinzuo & Hezhen.”
If you open all the knives, you still have your 30-day money-back guarantee, but you will pay for the shipping. The same eligibility requirements for a return apply below.
Free Return Freight on Knife Sets!
We know some of you will return your knife set for a different one. That's why we’re excited to offer you the chance to try our popular Quality Damascus knife sets without any cost to you! We aim to help you find the perfect set of knives while ensuring you’re happy with your purchase.
Here's the important part: we can't resell knives that have been fully opened at their regular price. This means that when you return a set of opened knives, it is an extra cost for us. So, to make it work for both of us, we ask that you only open one knife first, typically a chef's knife. Check how it feels and how sharp it is. If you like it, go ahead and open the rest of the knives and start using them! If you decide to exchange or return the set later, just reach out to us at thebambooguy.cs@gmail.com. Remember, if you open all the knives, you’ll be responsible for the return shipping cost. All other requirements for returning items apply.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at thebambooguy.cs@gmail.com. Please note that returns will need to be sent to the following address: 2543 Old Military Rd, Central Point, OR 97502
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions: at thebambooguy.cs@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and correct it.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we receive and inspect your return and let you know whether the refund has been approved. You’ll receive the refund automatically using your original payment method within ten business days if approved. Please remember that it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at thebambooguy.cs@gmail.com.
Shop Knives
- All Kitchen Knives
- Kitchen Knife Sets
- Damascus Kitchen Knives
- Kitchen Knife
- Chef Knives
- Carbon Steel Kitchen Knives
Kitchen Accessories